Refund Policy

Damaged / Manufacturing Defects

• Claims for damaged or manufacturing-defective items must be reported within 15 days of the purchase date.

• Refunds will only be processed if the product is confirmed to be defective or damaged due to our fault, subject to inspection and approval.

• Customers must provide clear photos or videos showing the issue, along with proof of purchase.

• Damage caused by normal wear and tear, improper use, or incorrect washing will not be considered a manufacturing defect.

Eligibility for Exchange

• Customers can request an exchange within 15 days of the purchase date.

• Items must be unused, unwashed, unworn, and unaltered.

• Original tags must be intact, and the item must be returned in its original condition with packaging.

• Items showing signs of use, washing, perfume, stains, or alterations will not be eligible for exchange.

Exchange Limit

• Only one exchange is allowed per order.

• Once an exchange has been processed, the exchanged item cannot be exchanged again.

Sale & Discounted Items

• Sale or discounted items are non-returnable and non-exchangeable.

• The only exception is for verified products that are found to be defective or damaged due to our fault.

Quality Inspection & Approval

• All exchange and refund requests are subject to quality inspection.

• The brand reserves the right to approve or reject any request if the product does not meet the eligibility criteria.

Return Shipping

• If a customer wishes to return an item for an approved exchange or refund, the customer must send the item back to us at their own expense.

• We do not offer return pickup services. Customers are responsible for arranging and shipping the parcel to our return address.

Important Notes

• Requests submitted after the allowed 15-day period will not be accepted.

• Shipping or handling charges are non-refundable.

• Refunds for eligible defective or damaged products will be processed within 15 days after the returned item has been inspected and approved.