Damaged / Manufacturing Defects
• Claims for damaged or manufacturing-defective items must be reported within 4 days of delivery.
• Only manufacturing defects will be eligible for a refund or exchange, subject to inspection and approval.
• Customers must provide clear photos or videos showing the defect, along with original tags and packaging.
• Damage caused due to wear and tear, improper use, or incorrect washing will not be considered a manufacturing defect.
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Eligibility for Exchange
• Items must be unused, unwashed, unworn, and unaltered.
• Original tags must be intact and the item must be returned in its original condition and packaging.
• Items that show signs of use, washing, perfume, stains, or alteration will not be eligible for exchange.
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Exchange Limit
• Only one exchange is allowed per order.
• Once an exchange has been processed, the exchanged item cannot be exchanged again, under any circumstances.
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Sale & Discounted Items
• Sale or discounted items are non-returnable and non-exchangeable.
• The only exception is in case of a verified manufacturing defect, reported within the stated time frame.
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Quality Inspection & Approval
• All return and exchange requests are subject to quality inspection.
• The brand reserves the right to approve or reject any claim if the product does not meet eligibility criteria.
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Important Notes
• Requests raised after the allowed time period will not be entertained.
• Shipping or handling charges are non-refundable.
• Threats of negative reviews or public pressure will not influence policy decisions.
